Cables are the most vulnerable part of a network system. If you suspect cabling issues, check for:
- Faulty or manually terminated cables
- Unplugged /badly connected Ethernet cables
- Incorrectly configured switches
- Dante devices removed or turned off
- You cannot see (some) devices in the Dante Controller network view
- Dante Controller shows orange “unsuccessful subscription” icons, which usually means a device that was present earlier is now missing
- Faulty cables can lead to intermittent faults, which may be heard as dropped samples or “cracks” in the audio
- Dante devices may appear and disappear in Dante Controller
Switch and Cabling Checklist
- Are all the connected link/status lights on the switch lit, or flashing as expected?
- Is the switch powered on?
- Is the cable correctly plugged in at the switch and the PC or equipment?
- Is the switch correctly configured?
- Perhaps QoS or VLANs have been incorrectly set up
- Are you using a switch from another application with an unchecked or tested configuration?
- Consult the switch manual and check the switch configuration
Note: Video (Dante AV) devices require at least 1Gbps ports and cables.