Updates and System Information Settings

The Updates and System Information page allows you to:

  • Check online for updates to the DDM software
  • Update your DDM installation, if an update is available
  • Roll back to a previous DDM version
  • Save the current system configuration
  • Save system logs

Software Updates

Displays the current software version.

Click Check for Updates to check if a new version is available on the Audinate update server.

System Configuration

Saves the current system configuration to your device, which can be used to restore a new DDM installation to the saved state.

When you save a system configuration, the following information is saved:

  • Domain names and credentials (domain credentials are shared between domains and devices to establish membership)

  • Device enrollment information

  • User and role information, including user names, passwords (encrypted), role names, etc.

  • Dashboard alerts

Note:  Saved system configurations can only be restored during the DDM installation process - you cannot restore a saved configuration once DDM has been fully installed.

Important:  If prior to restoring a previously-saved system configuration you make domain changes in a fresh DDM installation, you may not be able to successfully restore the saved configuration. This is because domain credentials are saved locally on Dante devices - if a device has credentials for a new domain which doesn't exist in the restored configuration, it will not be able to reconnect to the old domain.

About System Configuration File Formats

DDM supports system configuration files with extensions .tgz or .tar.gz.

System configuration files are saved by default as .tgz files.

However, if you are using Safari on Mac, your browser may automatically extract the downloaded file to a .tar file, which cannot be uploaded to restore a DDM configuration.

To prevent this from happening, you can disable the 'Open “safe” files after downloading' option in Safari (choose Safari > Preferences, then click General).

More information: https://support.apple.com/en-au/guide/safari/ibrw1072/mac

If you have already downloaded a system configuration file and it has been extracted by your browser to a .tar file, you can re-zip it to a .tar.gz file using the 'gzip' command in Terminal.

More information: https://www.gnu.org/software/gzip/manual/gzip.html

System Logs

Saves the DDM system logs to your device. You may be asked by Audinate technical support to provide system logs for troubleshooting.