Alerts

The alerts section of the Dashboard displays system, device and user-related alerts.

The text in the alert card provides details about the nature of the alert. Click the live area at the bottom of the alert card to address the alert, or to view further information about the alert type.

Alert categories are identified by icons:

Category	Description	Alert Type Resolutions
Clocking	Clocking alerts indicate issues such as loss of clock sync for a device, or the presence of a multi-subnet domain for which subnet clocking has not yet been configured.	'A unicast capable device is available but not enabled in [subnet] in [domain]': This indicates that a multi-subnet domain has not been configured for multi-subnet clocking. See Clocking Settings for more information. 'No unicast clocking capable devices are available in [subnet] in [domain]': This indicates that multi-subnet clocking cannot be implemented for the domain because there are no devices in the domain capable of unicast clocking. 'A secondary unicast clocking device is recommended in [subnet] in [domain]': This indicates that there is only one device in the domain configured as a unicast clock, and a second should be added to the domain to maintain clocking if the primary device goes offline. 'A secondary unicast clocking device is available but not enabled in [subnet] in [domain]': This indicates that only one device in the domain has been configured as a unicast clock, but there is another device present in the domain which should also be configured as a unicast clock. 'A superior unicast clock device is available in [subnet] in [domain]': This indicates that the device most suitable for unicast clocking in the domain is not currently configured as a unicast clock. 'An excessive number of unicast devices are enabled in [subnet] in [domain]': This indicates that there are too many devices in the domain configured as unicast clocks - only two are required for each multi-subnet domain. 'Clock for [device] in [domain] is out of sync': This indicates that a device has lost clock sync. This could be because a slave clock is unable to maintain sync with its clock master, or because the device is in a different clock domain from the master clock. Refer to the Dante Controller user guide for more information about device clocks. 'Clock for [device] in [domain] has drifted': This indicates that a device clock is drifting and may be at risk of losing sync. 'Unicast clocking is not required in subnet [subnet] in [domain]': This indicates that a device in the domain is configured as a unicast clock, but unicast clocking is not actually required for that domain. 'The device [device] in [domain] requires PTP V1 multicast to be enabled in the domain / audio group': Enable PTP V1 for the device. 'The device [device] in [domain] is incompatible with the PTP slave only setting enabled in the domain / audio group': Deselect PTP slave only for the device.
Connectivity	Connectivity alerts indicate device connectivity issues, such as an enrolled device going offline.	'Device offline - [device] in [domain]': This indicates that an enrolled device is offline (has been powered down, or physically / logically disconnected from the network). Power up or reconnect the device to resolve the alert. 'Name conflict for [ device ]. Please rename the device': Device names must be unique for a given domain. 'Name conflict for [ device ] shared into domain [domain]': Shared devices cannot have the same name as any other device in the domain to which they are shared.
Latency	A latency alert indicates that a device's latency setting is too low for the network configuration, resulting in dropped media packets.	'Latency too high - [device] in [domain]': This indicates that a device's latency setting is too low for the network configuration and media packets are being dropped. Use Dante Controller to increase the device's latency setting.
Subscriptions	Subscription alerts indicate issues such as unresolved subscriptions between devices, or the loss of media flow between subscribed devices.	'Subscriptions on device [device] in [domain] [are unresolved / have errors]': This indicates that one or more media subscriptions for the device are unresolved or have errors. This could be because the receiver and transmitter are using different sample rates, or because the transmitter is offline. It can also indicate loss of media flows between subscribed devices.
System	System alerts indicate issues such as an expired TLS certificate or DDM license.	'Dante Domain Manager configuration has been modified': This indicates that configuration changes (for example, device enrollments) have been made, and the configuration can be backed up if required. 'Dante Domain Manager software update failed to install': This may be a problem with the target computer or the update file. Contact your technical support representative for more information. 'Dante Domain Manager software update available': Go to Settings > Updates and System Information Settings to download and install the update. 'External service unavailable': An integrated service (for example, email or LDAP) is unavailable and must be restarted or reconfigured. 'Internal service unavailable': The DDM manager service or the Dante Discovery service has stopped. Restart DDM to resolve this issue. '[Certificate] has expired / will expire on ... ': Your TLS certificate has expired or will soon expire. Upload a valid certificate to resolve this issue. 'Dante Domain Manager license has expired / will expire on ... ': Contact your sales / support representative for more information. 'The configured interface for Dante Domain Manager is invalid': This indicates that your network interface might have been disconnected and DDM is unable to detect it. If the interface cannot be reconnected, select a valid interface, or set up another interface, and select it via the Network & Security Settings. 'Software update available': A new version of DDM is available for download, via Settings > Updates & System Information. 'Reboot required': There are pending configuration changes that require a reboot to be applied. 'Enrollment of [device] requires clearing of [ AES67 / Pullups ] configuration by rebooting the device': Reboot the device before enrolling. 'Dante Domain Manager license is incompatible with the current configuration': This may be presented (for example) if you attempt to restore a configuration for a particular license class onto a DDM instance with a different license class. 'The legacy device [device] in [domain] can be enrolled as a non-legacy device': Enroll the device using standard enrollment. '[device] in [domain] may not operate free of errors. If possible, the firmware should be updated': A potential compatibility issue has been detected which may be solved by upgrading the device firmware. 'High Availability node [host] is not functioning correctly': Check the HA node to make sure it is running and properly configured.

To dismiss alerts, click the x icon in the top-right corner of the alert, or click Clear Alerts.

Note: Some alerts are 'sticky' and cannot be dismissed - they will disappear when the underlying issue has been resolved.