Network Diagnostic Results

The Network Diagnostic Results panel displays the following information:

Basic Configuration

  • IP address

    The IP address of the DDM server

  • Subnet mask

    The subnet mask for the DDM server

  • Address acquired by

    The method by which the DDM server acquired its IP address

  • Search path(s)

    All search paths configured for the DDM server

Test Results

The DDM can reach the default gateway

The default gateway is typically configured as part of static IP address settings (in the appliance menu), or provided by DHCP.

  • Success

    The DDM was able to ping the default gateway

  • Fail

    A default gateway is configured, but the DDM was unable to ping it

  • Not configured*

    No default gateway is configured

The DDM can reach the DNS server
  • Success

    The DDM was able to ping the DNS server

  • Fail

    A DNS server is configured, but the DDM was unable to ping it

  • Not configured*

    No DNS server is configured

The DDM can access the internet
  • Success

    The DDM was able to ping google.com

  • Fail

    A DNS server is configured, but the DDM was unable to ping google.com

  • Cannot test*

    No DNS server is configured

DDM discovery records exist in the DNS server
  • Success

    The DDM was able to successfully resolve DNS records for both devices and controllers to the correct IP address and port for this DDM

  • Fail

    A DNS server is configured, but the DDM was unable to resolve either device or controller records to the correct IP address and port for this DDM

  • Partial

  • 'A record exists for discovery by devices'

    -  Pass: The DDM was able to resolve the device DNS record

    -  Fail: The DDM was unable to resolve the device DNS record

  • 'The discovery record for devices resolves to this DDM'

    -  Pass: The device DNS record resolves to the correct IP address and port for this DDM

    -  Fail: The device DNS record does not resolve to the correct IP address and port for this DDM

  • 'A record exists for discovery by controllers'

    -  Pass: The DDM was able to resolve the controller DNS record

    -  Fail: The DDM was unable to resolve the controller DNS record

  • 'The discovery record for controllers resolves to this DDM'

    -  Pass: The controller DNS record resolves to the correct IP address and port for this DDM

    -  Fail: The controller DNS record does not resolve to the correct IP address and port for this DDM

  • Cannot test*

    No DNS server is configured

* This is the expected result for Link-local networks.