Absence of Audio from Locally-connected Hardware Sources (Local Audio Devices)

  1. Check that the device is actually routed to a destination.
  2. Check that the destination is configured to use Dante Via as its input interface.
  3. Check that the device is producing audio (for example, using a built-in headphone jack).
  4. Check that the destination is capable of receiving and/or playing audio.
  5. Check that the Dante Via volume in the Volume Mixer (Windows) or the Sound Preferences (macOS) is not turned right down.
  6. In Dante Controller, check for signal presence in the Transmit tab for the device and the Receive tab for the destination.
  7. Disconnect and reconnect the device. For USB devices, try a different USB port.
  8. Route the device to a different destination, to rule out problems with the original destination.