Licensing and Activation

I don’t have a license key

Usually, you shouldn’t need a license key – if you bought Dante Via through the Audinate website (www.audinate.com), you can activate Dante Via using your audinate.com registered email address and password.

When you first start the application, just click ‘Log in with Audinate.com account’ and then enter your audinate.com credentials.

If you didn’t buy Dante Via through the Audinate website, you should have been provided with a license key by your supplier.

I activated Dante Via but the user interface is empty

This usually indicates that Dante Via is not activated. Use the Activation panel to activate Dante Via.

• To open the Activation panel in Windows, click the gear icon   to open the main menu, and select Activation.
• To open the Activation panel in macOS, go to the Dante Via menu > Activation.

If Dante Via is activated but the user interface is still empty, double-check that Dante Via is actually running. When it is running, there will be a button at the top of the user interface labeled 'Stop'. If it's labeled 'Start', Dante Via is not currently running. You can also check in the general preferences.

Dante Via won't run (Windows)

Dante Via requires Microsoft .NET framework v4.5.1 or above - check if you have the required version, and update it if required (you can use Windows Update to update your .NET version).