Locally-connected Hardware Sources (Local Audio Devices) Not Appearing

Windows

Local hardware sources should appear as soon as they are connected to the computer.

Troubleshooting steps

1. Make sure it’s switched on!
2. Check the cable.
3. Physically disconnect and reconnect the device.
4. Make sure the latest drivers for the device are installed (usually can be downloaded from the manufacturer’s website).
5. Make sure the device is properly enabled in Windows (Device Manager).
6. For USB devices, make sure the USB port is working (try connecting something else to it).
7. Try setting it to 48 kHz sample rate (the native sample rate for Dante Via).
8. In Windows Device Manager, scan for hardware changes (this may rediscover any malfunctioning USB devices).
9. As a last resort, unplug the device, uninstall the USB port (using Windows Device Manager), then restart your PC – this will discover and re-enable any uninstalled USB ports.

macOS

Troubleshooting steps

1. Make sure it’s switched on.
2. Check the cable.
3. Physically disconnect and reconnect the device.
4. Make sure the latest drivers for the device are installed (usually can be downloaded from the manufacturer’s website).
5. Make sure the device appears in Utilities > Audio MIDI Setup.
6. For USB devices, make sure the USB port is working (try connecting something else to it).
7. Try setting it to 48 kHz sample rate (the native sample rate for Dante Via).