Audio Problems - First Things to Check

• Check that Dante Via is actually running. When it is running, there will be a button at the top of the user interface labeled 'Stop'. And yes you've guessed it - if it's labeled 'Start', Dante Via is not currently running. You can also check in the general preferences.
• Check that Dante Via is selected as the default device (and in Windows, also as the default communication device) in your operating system’s audio settings (‘Playback devices’ and ‘Recording devices’ in Windows, and ‘Sound Preferences’ in macOS).
• Check that the Dante Via volume in the Volume Mixer (Windows) or the Sound Preferences (macOS) is not turned right down.
• Check that your default output device (set in the Dante Via General Preferences) is capable of producing audio, and its volume is not turned right down or muted.

• For Windows installations, check that the Dante Via audio device driver is installed and enabled.

  If there is a problem with the device driver, you should see the following icon at the top right of the user interface:

  

  Hovering over the icon will display text indicating that the input, output or both devices are not enabled.

  See Checking That the Dante Via Sound Device is Enabled in Windows for more information.

  Note: This icon can also indicate that Dante Via is not set as the default audio device for your computer (see User Interface Notifications for more information).