Automatic Notification of Device Errors

Dante Controller is able to identify several types of problems that a Dante device may experience. A device that is found to have problems will have its device name displayed in red. Additional information about the problem can be found by double-clicking on the device.

A device displayed in red will either have entered failsafe mode, or will have an identified issue with its IP configuration. These states are described in more detail below.

A device displayed in orange (’Ultimo’ low channel count devices only) will have entered upgrade mode (see below).

Incorrect IP address configuration

Dante networks use IP Addressing to communicate. Incorrect address configuration can make it hard or impossible for a Dante device to communicate. Dante Controller attempts to identify and report several types of incorrect IP address configuration, including:

  • Having multiple DHCP servers on the same network
  • Incorrectly configured static IP addresses
  • Connecting the secondary interface of a Dante device to the primary network
  • Different interfaces on the same device using the same IP address subnet
  • Configuring a DHCP server on the primary network to use the IP address range reserved for secondary link local devices (172.31.*.*)

If you need further information, please refer to the Troubleshooting section.

Failsafe mode

A device will enter failsafe mode when the firmware image stored on the board has become corrupted. Although rare, this can occur when:

  • The firmware update process is interrupted by power loss or network failure
  • The firmware image itself that was used in an upgrade is corrupt

If your device enters failsafe mode, please use the Failsafe Recovery function in the Firmware Update Manager application (if available) or contact your device manufacturer.

Upgrade mode

When some ‘Ultimo’ devices (technically, those that include an internal Ethernet switch) are upgrading, or have finished upgrading but have not yet been rebooted, they are in ‘upgrade mode’, and are displayed in orange text in Dante Controller. While in this mode, an ‘Issues’ tab is visible in the Device View for the device, indicating their current state.

When these devices have had new firmware applied, they must be ‘manually’ rebooted by the user, via Dante Controller (unlike other devices which reboot automatically as part of the upgrade process). This is because any daisy-chained Dante devices downstream of the upgraded device will not receive media or firmware update data via that device while it is rebooting. The manual reboot option allows you to control when the device reboots, and thus prevent:

  • Interruption of media to any downstream daisy-chained devices until it is convenient, and
  • Interruption of firmware update data to any downstream daisy-chained devices that are also in the process of updating - which in some devices can lead to the update failing, and the device entering failsafe

When the device has rebooted, media flow to any downstream daisy-chained devices will resume automatically.

Other Event Notifications

Dante Controller will also notify you of network status, general device events and clock status events, via the LED icons in the Status Bar.