Configuring Your Computer

When Dante Via is running, your computer will automatically switch to using Dante Via as the default audio 'device'. When Dante Via is not running, your computer will revert back to the audio device that was set as default in your operating system before Dante Via was installed (for example, the built-in soundcard).

If Dante Via is not the default audio device for your computer, the following icon will be displayed:

If you see this icon, in order to use Dante Via for audio, you will need to manually set Dante Via as the default audio device for your computer. Once set, your computer will remember the setting, and use Dante Via whenever it is running.

Manually Setting Dante Via as the Default Audio Interface

If your computer does not automatically switch to using Dante Via as the default audio device, you can configure it manually.

macOS

  1. Open the System Preferences.
  2. Click Sound.
  3. In the Output tab, select Dante Via.
  4. In the Input tab, select Dante Via.
  5. Close the Sound preferences dialogue.

Windows

  1. Open the Windows Control Panel.
  2. Select Hardware and Sound.
  3. Under ‘Sound’, click Manage audio devices.
  4. In the Playback tab, select Dante Via Transmit and click ‘Set Default’ (or right-click > Set as Default Device).
  5. In the Receive tab, select Dante Via Receive and click ‘Set Default’ (or right-click > Set as Default Device).
  6. Click OK.

Will my audio routing change when I install Dante Via?

When it is first run, Dante Via will send your system sounds (operating system error sounds, email notifications etc.) and also any running audio-capable software applications that it finds to the default output device, which is typically the device you were using for audio before you installed Dante Via - so for most systems, you should notice no immediate change in your audio routing setup when you install and run Dante Via.

You can change the default output device in the general preferences. It will also send newly-discovered software applications to that device.

Network Connection

Dante Via requires that your computer is physically connected to an Ethernet network (Wi-Fi is not supported).

If your computer is not physically connected to an Ethernet network, Dante Via will display the following icon in the user interface:   

Multiple network connections

To prevent audio transport problems, you should only have ONE active wired network connection to your Dante network while Dante Via is running.

If Dante Via detects more than one active wired connection to your Dante network, it will display the following icon:

Hover over the icon for more information.

Troubleshooting Volume Issues

If Dante Via is running and set as the default device, but you cannot hear audio, it may be because Dante Via is muted or turned down in the computer’s audio preferences.

To open the audio mixer in Windows, click the speaker icon in your system tray and select ‘Mixer’.

To adjust volume controls in macOS, open System Preferences and click Sound.