Absence of Audio from Software Sources (Local Applications)

1. Check that the application is actually producing audio.
2. Check that the Dante Via volume in the Volume Mixer (Windows) or the Sound Preferences (macOS) is not turned right down.
3. If the application isn’t routed anywhere in particular, it should be playing to your default output (general preferences tab); check that the default output is physically able to play audio (check physical volume controls, power, connectivity).
4. If the application is routed to a specific destination, check that the destination is configured to use Dante Via as its input interface.
5. Check that the source is configured to use Dante Via as its output interface (note that Skype can automatically change its audio interface settings quite often, particularly when audio hardware is connected to or disconnected from the computer).
6. Check volume controls and other audio settings in the source and destination applications.
7. In Dante Controller, check for signal presence in the Transmit tab for the source and the Receive tab for the destination.
8. In Windows, check that the Dante Via sound device is present and enabled in the Sound Settings and Device Manager. See Checking That the Dante Via Sound Device is Enabled in Windows for more information.
9. If all else fails, stop the application(s), stop Dante Via (using the 'Stop' button), close and re-open the Dante Via UI, restart Dante Via, and restart the application(s).

Note:  In Windows, some applications require 'protected media' support, for example video streaming applications such as the Netflix Windows application. If you cannot hear audio from a streaming application, try enabling the Protected Media Path in the 'Performance' preferences tab.